FAQ

Frequently Asked Questions (FAQ)

1.Where is FYT Shop based?

We are a legally registered UK entity, HHM TRADING LTD (Company No: 16630980). Our registered office and primary fulfillment hub is located at 4 Winterburn Avenue, Manchester, M21 7PE, United Kingdom.

2. Are your products authentic?

Yes. We specialize in "Premium Imports" and only source 100% authentic gear directly from authorized manufacturers such as Fairtex, Twins, and RDX. All protective equipment (boxing gloves, shin guards, etc.) is classified as Category II PPE and complies with relevant UKCA or CE safety markings.

3. What is your return and refund policy?

We offer a 31-Day Returns Policy. If you are not completely satisfied, you may return your unused items in their original packaging within 31 days of delivery. For health and hygiene reasons, items such as mouthguards or groin guards cannot be returned if the protective seal is broken. Full details are available in our refund policy

4. How much does shipping cost?

We offer Free Standard Shipping on all UK orders over £99. For orders below this amount, a flat standard shipping fee of £5.00 applies.

5. How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Once dispatched, standard UK delivery takes an additional 1–3 business days. You will receive a tracking number via email as soon as your order leaves our Manchester hub.

6. Do you offer international shipping?

Currently, we only provide shipping to addresses within the United Kingdom. This ensures we can provide the fastest service and most reliable tracking for our customers.

7. What payment methods do you accept?

We accept all major secure payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna (where available). All transactions are processed through secure, encrypted gateways.

8. How do I contact customer support?

You can reach our Manchester-based team via email at admin@fytshop.com or by phone at +44 7424 729987. Our customer service hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT).

9. Do you offer free shipping?

We offer free shipping on orders over £99 (UK only). Standard shipping fees apply for orders under that total.

 

10. What should I do if my item arrives damaged or faulty?

We’re sorry if this happens! Please contact our support team with photos of the damage within 7 days of receiving your order, and we’ll help set up a replacement or refund.

 

11. How do I contact customer support?

You can reach us via email at admin@fytshop.com or by phone at +447424729987 (business hours listed on our Contact page).

 

12. Do you have a physical store?

Currently, we operate exclusively online. This allows us to offer a wide range of premium gear at competitive prices.

 

13. Are there any promotions or discounts available?

Yes! Join our mailing list to be the first to know about exclusive offers, new collections, restocks, and seasonal promotions.

 

14. How do I care for my gear?

Care instructions vary by product. Generally:

Wash in cold water

Avoid fabric softeners on performance apparel

Air dry when possible to preserve shape and durability